Trend Car Rentals FAQ

An authority hold or frozen amount is put on hold on the credit card at the start of the rental. On the day you return your vehicle an electronic message goes to your bank to release any holding amounts. This will not appear as a credit as the funds have not been removed from your account.

Depending on who you bank with this can take anywhere from 2 – 10 days to release.

If you have a Visa or Master debit card that works the same as a credit card, this will appear as a debit online, as Debit cards do not have the ability to show frozen amounts. However they have not been removed from the account and will no longer appear on your next statement.

By way of explanation, rental days consist of consecutive 24 hour periods starting at the time of commencement of rental indicated on your Rental Agreement.  Late fees may apply if you return the vehicle later than the agreed time.

A cleaning fee is applicable should the vehicle be returned in a state other than which it was rented out in, and cleaning above Trend Car Rentals standard practices is required. E.g pet hair, sand or smoking/vaping in the vehicle.

Unfortunately there is no refund on unused days.

In the event of an accident or damage it is important not to panic. Contact the rental location as noted on the rental agreement document.

All accidents involving bodily injury must be reported to the police where the accident occurred. The driver is required to complete and file a Trend Car Rentals Damages Claim Report. In addition, the driver must complete and file any accident reports required by local authorities.

In the event of an accident or damage, you will be charged the applicable excess amount as stated on your Rental Agreement. Please note that this will be in addition to your estimated rental charges.

Windscreen repairs or replacements are not included under the standard motor vehicle cover (LDW). Windscreen & Tyre Coverage is available to cover these items and needs to be taken out at the time of booking. If the windscreen is chipped or damaged and additional coverage has not been taken out – the renter is liable for the repair or replacement costs.

Fees will apply for any at fault issues including running out of fuel, flat battery, flat tyres, lost keys or keys locked inside the vehicle. Roadside Assistance Coverage is available to cover these items and needs to be taken out at the time of booking. If this cover has not been taken out – the renter is liable for costs.

If you’re on the road and need assistance please call 1300 291 113 and help will be on the way. 

Yes, all cars and vehicles are required to be returned with a full tank of fuel. Additional fees and charges may apply if the vehicle is returned with less than a full tank.